Refund policy

At Feather Footwear, we aim to provide a smooth and trusted shopping experience.

Exchange Window:

• We offer size exchanges within 7 days of delivery.
• The product must be unused, unworn, clean, and in its original packaging.
• The Customer must pay the delivery charges
  
  

When Exchange Is Not Accepted:

• If the product shows signs of wear or use.
• If the request is made after 7 days.
  
  

Defective or Wrong Product:

• Exchange or replacement (based on customer preference and stock availability).
• Feather Footwear covers the return shipping cost.
• Customers may contact Customer Service for assistance in choosing a new product.
  
  

Photo Verification Required:

• Customers must share clear photos of the product with our customer service team before any exchange or replacement can be processed.
  
  

Damaged Product Reporting Time:

• If a product arrives damaged, the customer must report it within 2 day of delivery, along with photos, for verification and assistance.
  
  

Refund Policy:

• No cash refunds are provided.
• If customer received damaged product, we may provide cash refund
• Customers may exchange for any other available product but they have to pay the delivery charges.
• The customer can not get lower value item and ask for the remaining cash
• The customer has to spend the same amount of money or more in order to initiate exchange
  
  

Customer Support:
Email: feather.footwear1@gmail.com
Phone or Whatsapp: +92 329 3466671