FAQ

You place your order on the website without paying anything up front. Our courier partner PostEx delivers the parcel to your address, and you pay the rider in cash at the door.

There is nothing to pay online and no card details are needed.

Delivery is Rs 250 for the first item, plus Rs 50 for each additional item in the same order.

So a single pair costs Rs 250 to deliver, two pairs Rs 300, three pairs Rs 350, and so on. This is collected by the rider together with the price of your order when your parcel arrives.

Orders are processed within 2 to 3 working days after confirmation. Delivery then takes 5 to 7 working days across Pakistan via PostEx.

Public holidays, seasonal sales and courier logistics can affect these timelines.

Once your order is dispatched we send you a tracking number. You can use it to follow your parcel through PostEx.

If you have not received a tracking number or your parcel seems delayed, message us on WhatsApp at +92 329 3466671 with your order number and we will check it for you.

Yes. We offer size exchanges within 7 days of delivery.

The product must be unused, unworn, clean and in its original packaging. Delivery charges for the exchange are paid by the customer.

Exchanges are processed at the original price paid at the time of purchase, whether the item was bought on sale or at regular price. Any price difference is adjusted during the exchange.

Report it within 2 days of delivery with clear photographs of the item and its packaging.

For a defective or wrong product we will exchange or replace it based on your preference and stock availability, and Feather Footwear covers the return shipping cost. For damaged items we may also issue a cash refund.

Photo verification is required before any exchange or replacement is processed.

We do not provide cash refunds. If an item is not right for you, you can exchange it for any other available product within 7 days of delivery.

The exchange must be for an item of the same value or higher. If you choose a lower-priced item, the difference is not refunded in cash. Delivery charges for the exchange are paid by the customer.

The one exception is a damaged product. If your order arrives damaged, report it within 2 days of delivery with clear photographs. Where a cash refund is appropriate, our customer service team will arrange it with you directly and agree the payment method at that time.

We stock sizes 36 to 41. Each product page lists the sizes currently available for that style.

If you are between sizes or unsure, message us before ordering and we will help you choose.

Our customer service team answers Monday to Friday, 10:00 AM to 7:00 PM Pakistan Standard Time. You can reach us by phone or WhatsApp on +92 329 3466671, or by email.

We are closed at weekends. Messages sent on Saturday or Sunday are answered on the next working day.

Full contact details, including our registered address, are on our contact page.